Boston Environmental would like you to know that our service division
has adopted a new method of pricing service work. It is nationally
recognized, and was developed to make sure that you, Our Customer could
feel in control of a service call from beginning to end. For many years,
those in our business have used the "Time & Material" method of
pricing service work. We would tell you that there would be some basic
charge for the initial on-site period (usually one-half hour) and then $xx.xx
dollars per hour plus materials from that point on. One problem with the
"Time & Material" method is that some customers are in the unfortunate
position of paying more for a given service task than others because the
technician on the job is very good, but slower than others. Sometimes poor
weather conditions slow down a job, causing you to pay a higher final
cost. Or maybe a part needed for your system is not on the truck, and you
pay for the time it takes to obtain it.
In the past, we had no better way to price
service work. But new developments in our industry now make it possible to
offer you a better choice: Customer Assurance Pricing. A nationally
respected organization has accumulated data on the proper time to complete
thousands of service tasks. This time is based on a fully trained and
qualified technician with the latest diagnostic tools arriving at you home
We will now give you a firm Price for the trip
and thorough diagnosis of your system, which we call our "diagnostic
charge", first. Then, once we discover the problem, we will give you a
firm up-front price to repair it. This price will include everything all
labor, parts, miscellaneous materials, and parts acquisition time, if any.
Using this quoted service pricing method there are no longer any big
surprises at the end of the job. After all, it is just as discouraging for
us as for you when the repair bill grows so large that you might have
considered replacing your old equipment before spending so much to fix it.
With Flat Rate Pricing, you can be in control of the service cost every
step of the way.
The bottom line is that Boston Environmental
only installs the highest quality original equipment manufacturer parts or
superior quality replacement parts that we know are going to last. Please
let us know your comments concerning Flat Rate Pricing and any other areas
in which we can be of service. No matter how small the displeasure or how
minor the irritation; we want to know when you are not happy with our
service. Your satisfaction is our highest priority.
Thanks again for being